Migrant Ion Farmer VS T-Mobile
Today I got a promotional e-mail from my buddies at T-Mobile:
It's here.
Introducing the T-Mobile G1 with Google(TM).
Order your phone now for a limited time only.
Discover the answers to all of your questions right at your
fingertips -- with the new T-Mobile G1.
It's everything you've imagined. Everywhere you are. Now available
exclusively for T-Mobile(R) customers while supplies last.*
learn more at t-mobileG1.com
Well, hey now! I gotta go check that site out! And I did too, but, unfortunately, I don't think they were able to drum up the emotional response they intended. In fact, I didn't know how I felt about T-Mobile until I saw that ad. I couldn't help it. I had to write them:
Dear Announcements:
I watched your advertisement and the first thing I noticed was the phone's digital clock reads 2:47 and the analog widget clock reads 9:11 and I can't help but wonder is this the same attention to detail I can expect to see in the actual design of this device?
I hope to God that it doesn't come with the same level of service, software support, continued support, and functionality that my HP6315 came with. It was borderline fraud to even call that thing a phone, as I missed and dropped more calls with that part-time cell phone than any device I have ever used including CB radios. How could you even sell a phone that randomly dials people from your contact list? I felt so mad and violated after dropping $400 on that half designed slickster and then getting stuck without HP or Windows Mobile continued upgrades. I loved the idea of the HP6315, but you have to admit that the ball was dropped here. I mean how cool was it that I could use a telnet client to bring up a Unix shell on my phone?! That was probably the only reason I stayed with it as long as I did. Now I am just a broken customer, doing my time with T-mobile until I have a good enough rational to change providers. Why? Could it be that my HP6315 that I loving repaired and came back to again and again in an Lifetime Channel-esque abusive relationship is now just a glowing ornament on my desktop? Is it the single bar of coverage I perpetually get at my home or the 2 bars I received at my home before that? Is it the fact that I am now using the free Samsung slider that came with my wife's account, broken screen and all. It was the same crushing feeling that one would feel to their ego by transitioning from a Jaguar X-12 to an '87 Yugo as a daily driver. Although it is true that both are going to spend a lot of time in the garage, it is a complete difference in how you are perceived when you arrive. After this experience, I can tell you this, on a philosophical level, cellularly, I am free-balling and will take the next reasonable smart phone package that comes my way when I find it. Yes, I have taken the time to be candid with your company, and yes this is how apathetic I feel towards the whole T-Mobile gestalt. This unsolicited response might be nothing or it might be something, but,if you have any incentives to keep me hanging on as a T-Mobile customer, now would be the time to pull them out. Maybe then, just then, I could stop crying myself to sleep at night.
Sincerely,
Ion Farmer
It's here.
Introducing the T-Mobile G1 with Google(TM).
Order your phone now for a limited time only.
Discover the answers to all of your questions right at your
fingertips -- with the new T-Mobile G1.
It's everything you've imagined. Everywhere you are. Now available
exclusively for T-Mobile(R) customers while supplies last.*
learn more at t-mobileG1.com
Well, hey now! I gotta go check that site out! And I did too, but, unfortunately, I don't think they were able to drum up the emotional response they intended. In fact, I didn't know how I felt about T-Mobile until I saw that ad. I couldn't help it. I had to write them:
Dear Announcements:
I watched your advertisement and the first thing I noticed was the phone's digital clock reads 2:47 and the analog widget clock reads 9:11 and I can't help but wonder is this the same attention to detail I can expect to see in the actual design of this device?
I hope to God that it doesn't come with the same level of service, software support, continued support, and functionality that my HP6315 came with. It was borderline fraud to even call that thing a phone, as I missed and dropped more calls with that part-time cell phone than any device I have ever used including CB radios. How could you even sell a phone that randomly dials people from your contact list? I felt so mad and violated after dropping $400 on that half designed slickster and then getting stuck without HP or Windows Mobile continued upgrades. I loved the idea of the HP6315, but you have to admit that the ball was dropped here. I mean how cool was it that I could use a telnet client to bring up a Unix shell on my phone?! That was probably the only reason I stayed with it as long as I did. Now I am just a broken customer, doing my time with T-mobile until I have a good enough rational to change providers. Why? Could it be that my HP6315 that I loving repaired and came back to again and again in an Lifetime Channel-esque abusive relationship is now just a glowing ornament on my desktop? Is it the single bar of coverage I perpetually get at my home or the 2 bars I received at my home before that? Is it the fact that I am now using the free Samsung slider that came with my wife's account, broken screen and all. It was the same crushing feeling that one would feel to their ego by transitioning from a Jaguar X-12 to an '87 Yugo as a daily driver. Although it is true that both are going to spend a lot of time in the garage, it is a complete difference in how you are perceived when you arrive. After this experience, I can tell you this, on a philosophical level, cellularly, I am free-balling and will take the next reasonable smart phone package that comes my way when I find it. Yes, I have taken the time to be candid with your company, and yes this is how apathetic I feel towards the whole T-Mobile gestalt. This unsolicited response might be nothing or it might be something, but,if you have any incentives to keep me hanging on as a T-Mobile customer, now would be the time to pull them out. Maybe then, just then, I could stop crying myself to sleep at night.
Sincerely,
Ion Farmer
posted by Ion Farmer at 20:45
0 Where you can pretend that I care about what you have to say...
